Refund Policy

Refund Eligibility

Mona Lisa Img offers refunds for eligible credit purchases and subscriptions under the conditions below.

Full Refund Conditions

You may request a full refund when both conditions are met:

1. Time Condition: You contact us within 7 days of the purchase
2. Usage Condition: More than 90% of the credits included with that purchase remain unused

Promotional, signup, referral, and daily check-in credits are excluded when calculating the remaining percentage. If either condition is not met, the purchase is generally not eligible for a refund except where applicable law requires otherwise.

How to Request a Refund

Email support@monalisaimg.com with:

• The email address associated with your account
• The order number or approximate purchase date
• The reason for your request
• Any relevant screenshots or generation identifiers

We generally review requests within 1-3 business days. Approved refunds may take 5-10 business days to appear on the original payment method, depending on the payment provider.

Technical Issues

We may provide a refund or credit adjustment when a verified platform issue causes extended service unavailability, repeated AI image generation failures, or incorrect credit deductions. Failed generation requests that are automatically refunded as credits are not charged a second time.

Non-Refundable Situations

Refunds may be denied when:

• The eligibility conditions above are not met
• Credits were substantially used
• The account violated our Terms of Service or abused credits, promotions, or payment systems
• The purchase was made through a third-party marketplace whose refund process applies
• The request is fraudulent or lacks enough information to verify the purchase

Subscription Cancellation

Canceling a subscription prevents future renewals but does not automatically refund the current billing period. Access and included credits remain subject to the plan terms shown at purchase. Where applicable law provides additional cancellation or refund rights, those rights continue to apply.

Credit Validity

Expired credits are not refundable. Credits continue to follow their normal validity and expiration rules while a refund request is being reviewed.

Contact Us

Refund questions and requests may be sent to:

Email: support@monalisaimg.com
Response Time: 24 hours

Policy Updates

We may update this Refund Policy from time to time. Changes become effective when posted on this page unless applicable law requires additional notice.

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